General Terms and Conditions

In italics explained in “everyday language”:

• We cannot be held responsible for misprints, discontinued items and force majeure.
  • It may happen that we type incorrectly when we make offers, but most often such mistakes go to the "loss account" to maintain continued good customer cooperation. Likewise, hard-to-find spare parts may have been included in the offer and have been sold out when we receive the acceptance of the offer. Here we will try to find another product within the same price range and otherwise enter into a dialogue with the customer about a different (but still reasonable) price.
• An offer for electronics repair can only be given once we have had the equipment in our workshop and got an overview of the damage.
  • Although we often have an idea of how much equipment costs to repair, we just have to have the patient on the table to see if it fails the same as "they usually do" or if there are other damages.
  • If an offer has been made for a case and it is wanted to be upgraded to an urgent case, the offer is automatically reverted to work on account. In an offer case, our priority is to deliver what is desired at a good price. In the case of an urgent matter, our priority is "as soon as possible", which is rarely the cheapest. But we can talk along the way and coordinate delivery time and price range.
• When making an offer, one hour is set aside to examine the damage to your equipment and summarize an offer. If the customer is not interested in the offer, the standard invoice is for one hour's work.
  • In one hour, we can manage to make the correct registration of the repair and get an overview of any moisture and short-circuit damage, which is often time-consuming.
• Offer is valid for 2 months from today, unless otherwise agreed and reservations are made for out-of-stock components.